Privacy Policy

1. Introduction

San Marcos Tile Installer ("we," "us," or "our") operates the website at sanmarcostileinstaller.com (the "Site"). This Privacy Policy explains what personal information we collect when you visit the Site or contact us through the contact form, how we use that information, how long we retain it, and what rights you have regarding your data.

By using this Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

When you submit the contact form on this Site, we collect the following information:

• Name: Your first and last name as entered in the form.
• Phone number: Your 10-digit US phone number.
• Email address: Your email address, if provided.
• City: The city where your project is located.
• Message: The content of your project description or inquiry.

We do not collect payment information, Social Security numbers, or other sensitive personal data through this Site.

2.2 Information Collected Automatically

When you visit the Site, our web server may automatically collect standard server log data, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used for security monitoring and website performance analysis and is not linked to your personally identifiable information.

2.3 Cookies and Tracking

This Site may use cookies or similar technologies to improve your browsing experience. If we use Google Ads or Google Analytics, those services may set cookies on your device to measure ad performance and website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the Site.

3. How We Use Your Information

We use the information you provide through the contact form for the following purposes:

• To respond to your inquiry about tile installation services.
• To schedule a walkthrough or provide an estimate for your project.
• To communicate with you about the status of your project or request.
• To improve our services based on the types of requests we receive.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with the following categories of recipients only as necessary to provide our services:

• Service delivery tools: We may use third-party messaging tools (such as Telegram or email delivery services) to receive and respond to your form submissions. These tools process your data only to deliver the message to us.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.
• Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction.

5. Data Retention

We retain contact form submissions and any associated correspondence for as long as is reasonably necessary to respond to your inquiry and conduct any resulting business. We do not maintain long-term customer databases beyond active project records. If you request deletion of your information, we will remove it from our active records within a reasonable time, subject to any legal retention obligations.

6. Your Rights

6.1 General Rights

You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information. To exercise any of these rights, contact us at:

Email: [email protected]
Phone: (830) 224-4108
Address: 1512 Posey Rd, San Marcos, TX 78666

6.2 California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. To submit a CCPA request, contact us using the information above. We will respond within 45 days.

7. Data Security

We take reasonable precautions to protect the information you submit through this Site. Our Site uses HTTPS encryption for all data in transit. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

This Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

San Marcos Tile Installer
1512 Posey Rd
San Marcos, TX 78666
Phone: (830) 224-4108
Email: [email protected]